Privacy Policy

Nailology Privacy Policy

Effective Date: 17/11/2024

Nailology ("we," "us," or "our") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including bookings made via our website, app, or in-store.

1. Information We Collect

We may collect and process the following information about you:

• Personal Details: Name, email address, phone number, and date of birth.
• Appointment Information: Services booked, appointment times, and stylist preferences.
• Payment Information: Details needed to process payments, such as card information (securely handled by third-party payment processors).
• Technical Data: IP address, device type, and app usage statistics collected when you use our booking app.

2. How We Use Your Information

We use your information for:

• Booking Management: To schedule and confirm appointments.
• Customer Support: Responding to inquiries and providing assistance.
• Marketing: Sending promotions, offers, and updates, if you have opted in.
• Improvement of Services: Analyzing usage to enhance our app, website, and overall customer experience.
• Legal Compliance: Ensuring adherence to applicable laws and regulations.

3. Sharing Your Information

We do not sell your personal information. However, we may share it with:

• Service Providers: Trusted third-party vendors who assist with payments, app hosting, or email communications.
• Legal Authorities: If required by law or to protect our rights and customers' safety.

4. Data Retention

We retain your information only for as long as necessary for the purposes outlined in this policy or as required by law.

5. Your Rights

You have the right to:

• Access: Request a copy of your personal data.
• Correction: Ask us to update inaccurate or incomplete information.
• Deletion: Request the removal of your data, subject to legal or operational requirements.
• Opt-Out: Unsubscribe from marketing communications at any time.

6. Data Security

We implement industry-standard measures to secure your data. However, no system can guarantee absolute security. Please notify us immediately of any suspected breaches.

7. Booking App Specifics

When you use our app:

• We collect data to process bookings and enhance functionality.
• Location data may be used to suggest nearby services if enabled on your device.
• App usage data is anonymized and analyzed to improve user experience.

8. Cookies and Tracking

Our app and website may use cookies to enhance functionality and collect analytics. You can manage cookies through your browser or device settings.

9. Policy Updates

We may update this Privacy Policy from time to time. The revised version will be posted on our website and app with a new effective date.

10. Contact Us

If you have any questions about this policy or wish to exercise your rights, please contact us:

Nailology
hello@nailology.london
https://nailology.london/pages/contact-us

Thank you for trusting Nailology!